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You
had your computer crash and had to re-install Windows or you
have a new computer and need to transfer your Digital Product
to the new computer.
Your
Digital Product Authorization is stored in your system registry
and other places on your computer. Once your eBook or eMap is
authorized on our server it can not be re-authorized unless your
ORDER ID is renewed and we give you permission to authorize
it again. If you try to install it without renewing it you will
get a message during Authorization saying the ORDER ID is invalid
or has been used before. This is to prevent unauthorized installations.
Click the link below to renew your eBook or eMap ORDER ID. After
we receive your request we will respond in 1 - 2 business days.
Renew eBook or eMap ORDER ID
If
you install a Version 2.1 eBook or eMap (Can be found on
the front of the CD) and have Adobe Reader 7.0 installed
prior installing it you will need to install a patch that can
be found on our website. There is no error message displayed
by this problem. After authorization Adobe Reader 7 will try
to open briefly and then it will shut down. Installing the patch
will fix the problem. The patch will update the Digital Product
Version 2.1 software to work with Adobe Reader 7. If you are
receiving a FOPEN_fLock error when opening the eBook or eMap
install the patch and it will fix this problem also.
If
you update Adobe Reader to version 7 after authorization and
you are experiencing problems please install the patch described
above and it will solve the problem.
Download
Digital Product Patch
Make sure you are closed out of all programs before running
it.
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