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You had your computer crash and had to re-install Windows or you have a new computer and need to transfer your Digital Product to the new computer.

Your Digital Product Authorization is stored in your system registry and other places on your computer. Once your eBook or eMap is authorized on our server it can not be re-authorized unless your ORDER ID is renewed and we give you permission to authorize it again. If you try to install it without renewing it you will get a message during Authorization saying the ORDER ID is invalid or has been used before. This is to prevent unauthorized installations. Click the link below to renew your eBook or eMap ORDER ID. After we receive your request we will respond in 1 - 2 business days.

Renew eBook or eMap ORDER ID

If you install a Version 2.1 eBook or eMap (Can be found on the front of the CD) and have Adobe Reader 7.0 installed prior installing it you will need to install a patch that can be found on our website. There is no error message displayed by this problem. After authorization Adobe Reader 7 will try to open briefly and then it will shut down. Installing the patch will fix the problem. The patch will update the Digital Product Version 2.1 software to work with Adobe Reader 7. If you are receiving a FOPEN_fLock error when opening the eBook or eMap install the patch and it will fix this problem also.

If you update Adobe Reader to version 7 after authorization and you are experiencing problems please install the patch described above and it will solve the problem.

Download Digital Product Patch
Make sure you are closed out of all programs before running it.



 

 
 
   
 


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